Our Rental Policy
When Do I Need to Place my Order?
All items are first come, first serve. . We cannot guarantee items for your date until we receive a signed order with reservation fee. Please remember some inventory items are limited quantities. Receiving a quote does not reserve your items!
How To Place An Order
The best way to place an order is to email us or online by submitting a quote request form from our website. Its important to fill out all information to get an accurate estimated cost for your order. Once you receive an estimate from us, request any changes and and adjustments you need simply by responding to the email we sent you with your quote. To book, we require a signed estimate along with a 50% reservation fee. Remaining balance is due 14 days prior to your event date.
Special Order Items
If you would like to special order items for your event, we require a non refundable payment in full for those items.
Reservation Fee
Our reservation fee is 50% of your total order amount. This will guarantee that all your items will be available and reserved only for you on your event date. The reservation fee is non refundable.
Making Changes After Placing Order
You are able to make complete changes and adjustments up until 45days of your event date. Keep in mind that your reservation fee is non-refundable. All final counts and payment in full are due 14 days prior to your event date.
Deposit Requirements
If you would like to place a ‘Rental Only’ order, we require an addition 50% of order amount to be charged till all items have been returned in original condition as you were given. It is a fully refundable deposit once all items have been returned in good condition. It will take 3-5 business days after your items have been fully returned to process your deposit refund. If items are missing, damaged or broken we will deduct the amount that is needed to replace the item(s). You will be given 5 business days to return all missing items.
Order Minimums
No order minimums on ‘Rental Only’ orders, these are orders that will be picked up and returned from our store location.
If you are looking for delivery, pickup or setup service in Jacksonville area we require a $500 minimum order. For orders that are outside our local area will have a higher minimum amount, please provide your event location at time of requesting a quote. For all order that are below the $500 minimum will have an additional fee.
Delivery & Pickup Staring Price $125
Full Service Delivery, Setup & Pickup Starting Price $350
Delivery | Pickup | Setup Service
All items are available for you to arrange pickup & return at no additional cost. You are able to pickup 1 business day prior to your event date and are due back the following business day. All pickup and returns are Monday – Friday, 10am-3pm. All late returns will be charged a late fee if we are not notified and approve your new return date/time.
For your convenience, we offer full service delivery, setup & pickup, it is an additional cost. We will go to your venue location and fully setup all your order as you requested and return the same day to breakdown and pickup everything for you.
Delivery Schedule
We will work with your needs and venue requirements. You will be given a 2hr window delivery time one week prior to your event date.
Our delivery and pickup hours are Monday – Saturday 9am-6pm. An after hrs fee will apply for all pickup’s after 6pm and all Sunday delivery/pickup. We do not dispatch pickup after 11pm, if your event ends after 11pm we will return the following day.
After Hours Contact
If you need to contact us after hours, you will be given that info at time of pickup.
Site Visits
We offer site visits after you have been provided a quote. We charge a fee of $100 that will be credited back to you once you book your order with us.
Linens
All linens are on hangers, pressed and bagged. You do not need to return the hangers and bags. You do not need to clean them, we will dry clean them. If you linens are wet after the event, do not leave them in your car till monday and leave the bags open, if you do, they will mold and you will be charged a replacement fee.
If you return linens with cuts, tears, gum, writing or wax on them, they will be considered as damaged and a replacement fee will be charged.
Dishes
All Dishes and Chargers are wrapped/bagged and placed in crates. Please rinse off all food and put in original crates/boxes. A cleaning fee will apply to all dishes/chargers returned that have not been rinsed.
